The Privacy Act (1988) incorporates the Australian Privacy Principles which set out requirements for the handling of personal and sensitive information, which includes health information (see definitions below). They govern information collection, storage and maintenance, and use and disclosure; as well as access by an individual to his/her information and openness about how it is managed by the institution.
The APPs do not apply to de-identified information or statistical data sets, which would not allow individuals to be identified.
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable:
Sensitive information is a subset of personal information. It means information or an opinion about an individual’s racial or ethnic origin, political opinions, membership of a political organisation, religious beliefs or affiliations; philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices, and criminal record or health information about an individual.
Health information is one kind of sensitive information and includes information or an opinion:
This means that personal details related to a patient’s attendance (e.g. name, address, Medicare number, billing information, admission/discharge dates), medical information, notes made by healthcare personnel, identifiable biological specimens or samples, or genetic information all constitute “health information”.
Collection of information
Queensland Sleep must:
Use and disclosure of information
Queensland Sleep may use or disclose an individual’s health information where use or disclosure is:
Access to and correction of information
Clinical records request form
To request access to clinical records, please call our patient services team on 1800 717 566 and they will complete the request for you.
Storage and maintenance of information
Queensland Sleep must take reasonable steps to:
Queensland Sleep must not adopt Commonwealth identifiers, such as Medicare or DVA numbers, for its own identification systems (eg hospital medical record number).
Transfer outside of Australia
Queensland Sleep may only transfer a person’s health information overseas when:
Enquiries and complaints
If you are deaf, or have a hearing or speech impairment, contact is through the National Relay Service.
If you do not speak English, or English is your second language, and you need assistance to communicate, call the Translating and Interpreting Service on 131 450 then ask for 1300 559 116.
Note: These calls can be made for a local call cost from fixed residential landlines anywhere in Australia, but calls from mobile and pay phones may incur higher charges.
Web Site Privacy – GDPR
Collection of Information
When you access Queensland Sleep website, Queensland Sleep may record your server address, domain name, the date and time of your visit, the pages viewed, the information downloaded and the frequency of visits. Queensland Sleep may also record information about the types of browsers that are being used to visit Queensland Sleep site. Queensland Sleep uses this information for Web site and system administration, including monitoring to prevent security breaches, to assist Queensland Sleep in further development and to improve the functionality of the site.
Last Updated November 2021